Customer FAQs

You can fund CTZPay account in 5 ways:
  1. Cash-in at CTZPay agent
  2. Link Bank accounts and transfer funds to CTZPay
  3. Use a debit or credit card
  4. Cash-in at 123 agents.
  5. Can Cash in with MPU Cards
  1. Download application from Google Play Store
  2. Launch application
  3. Tap “Sign Up” button on the launch page screen
  4. Enter User Name
  5. Enter user phone number to register
  6. Tap “Next” button
  7. Enter OTP ( It will be sent to register SIM via SMS)
  8. Create Login PIN
  9. Confirm PIN and
  10. Tap “Next” button
  11. Tap “Finish” button
  12. You can visit any CTZPay agent to help you register for Citizens.

You can download the applications as below:

Anyone who has access to a smartphone and a valid Myanmar mobile number (MPT, Telenor, Ooredoo, Mytel, MECTEL) and internet connectivity can use Citizens.
CTZPay is the lifestyle application that enables digital payment. CTZPay effortlessly combines financial and lifestyle activities, making it smarter, faster and easier to pay for everything; from daily essentials like bus tickets and bill, to ordering food and even donating to a user’s favorite charity. CTZPay users can also enjoy many exciting rewards and loyalty promotions available for all users.