PRIVACY POLICY

  1. Introduction

Citizens (“us”, “we”, or “our”) empowers both young and old professionals and non-professional to utilize limitless digital payment solutions to meet their daily requirements. Capital Connect Limited (“CCN) brings Citizens to Myanmar’s unbanked consumers with limitless digital payment solutions. With the nationwide partner network, Citizens is ready to provide better digital payment services across Myanmar. (hereinafter referred to as “Service”).

Your privacy is important to us. It is Citizen’s policy to respect your privacy regarding any information we may collect from you across our website, https://ctzpay.com, application (App) and digital channels that are owned and operated by CCN.

We use your data to provide and improve the Service to ensure all our customer requirements are met. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

  1. Information Collection and Use

We only request for personal information when we truly need it in order to provide the Service to you. We collect the required information by fair and lawful means, with your knowledge and prior. We also provide you with sufficient clarity on collection method(s), reason(s) for collection and usage of any such collected information.

We only retain collected information for as long as it is necessary to provide you with the required Service. All collected information and data are stored mindfully as we execute commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification of all such information and data.

We do not share any personal information publicly or with any unauthorized third-parties, except when required to by official order, law, rule and regulation. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

  1. Personal Data

While using our Service, we may ask you to provide us with certain personal identifiable information that may be used to contact or identify you (“Personal Data”). Personal identifiable information may include, but is not limited to:

  1. Name
  2. Phone number ( personal and work)
  3. Email address
  4. Address (Registered and Postal Address for personal and work)

We may use your Personal Data to contact you through newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

  1. Other Data

While using our Service, we may also collect the demographic data including but not limited to the following information: sex, age, date of birth, place of birth, national registration card (NRC) number and copy, passport copy, citizenship, evidence for education, qualification, office location, contact list, images, audio, files and other data.

Additional information as indicated under this section 4 shall also be treated with the same care and diligence as stipulated throughout this Privacy Policy.

  1. Mobile Device and Location Data

We may collect, use and store information about your mobile device and location if you provide us with permission to do so (“Data”). We use this Data to provide features of our Service, to improve and customize our Service to best suit our customers’ requirements and interest(s). You can enable or disable mobile device and location services when you use our Service at any time by way of your device settings.

  1. Use of Data

Citizens uses the collected data for various purposes, including but not limited to the following:

  1. to provide and maintain our Service;
  2. to notify you about changes to our Service;
  3. to allow you to participate in interactive features of our Service when you choose to do so;
  4. to provide customer support;
  5. to monitor the usage of our Service;
  6. disclose to our business partners, advertiser, investor and other third parties for the purpose of conducting general business analysis;
  7. disclose to our third-party service providers that perform services for us or on our behalf, including transaction, payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance;
  8. to detect, prevent and address technical issues;
  9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  10. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
  11. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
  12. disclose to Central Bank of Myanmar and other government organization as permitted or required by any applicable law, rule, or regulation;
  13. exchange information with authorized third party entities for fraud protection and risk mitigation;
  14. in any other way we may describe when you provide the information;
  15. for any other purpose with your consent.

 

  1. Links to Other Sites and Services

Our website, application (App) and digital channels may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective practices and/or non-practices.

  1. Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personal identifiable information from Children. If you become aware that a Child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from a Child without verification of parental consent, we will ensure reasonable steps are taken in a timely manner to ensure removal of all such information from our servers.

  1. Changes to This Privacy Policy

We shall, at all times retain the right to change, adjust and/or update our Privacy Policy from time to time without any prior notification on this page.

You acknowledge and agree to this Privacy Policy periodically for any changes. Changes shall be made effective immediately upon implementation by us.

  1. Contact Us

If you have any questions, concern or complaint about this Privacy Policy, please contact us via email: care@ctzpay.com or phone: +959 9699 98888.

This Privacy Policy is effective as of 21st April, 2021.